Asialink Holidays is a destination management company operating in South East Asia since we launched our first tours in Indonesia in 1996. Based in Bali, we focus on B2B & B2C to provide attractive programs for our clients.
Currently, we are looking for below position:
SENIOR OPERATIONAL STAFF
Job Descriptions:
- Handling incoming and outgoing call;
- Rechecking the data in the report that is inputted by reservation team by comparing with the booking list;
- Check and update the pick up time & standby time in the system;
- Reply incoming email from both internal and external;
- Reserve, reconfirm, remind and find replacement of tour guide for tours/transfers/packages order as previously scheduled;
- Confirm the order to related suppliers (transportation, restaurants) by email/ phone/ for transfer/ optional/ packages activities;
- Prepare and deliver the documents/ order for the transfer and optional tour such as ticket, voucher, menu list, guest list, tour map, questionnaire, etc;
- Register optional tour bookings for both our own tours or third-party tours and handle the reservation;
- Input the optional tour data into the system, ensure correct name, date, price, pickup time, and check whether additional transfer is required and also need to be arranged as well;
- Monitor that tour guide and driver arrive in time, and take immediate action for an issue;
- Check and ensure that all transportation used is having company’s equipment and follow the health protocols;
- Monitor and check if direct payment has been collected by guide (if any);
- Prepare the revised Daily Activities;
- Ensure all vouchers are available and to be attached with the Daily Activities;
- Prepare cash required for optional tours and other packages;
- Being aware of optional tours prices and condition and ensure that prices in the system is correct;
- Bridging communication between external and internal related to tour activities.
General Requirements:
- Minimum 2 year experience as Operational Staff/ Supervisor;
- Min Diploma (Tourism/ English Language/ related major)
- Good English (spoken & written);
- Strong administration skills;
- Strong in number/ calculation;
- Good negotiation skills;
- Proficient in MS Office & G-Suite;
- High learning motivation, proactive, and creative;
- Good communication skills & problem-solving;
- Have good leadership & ability to build positive vibes;
- Placement in Sanur, Bali.
Asialink Holidays
To: hrd@asialink-holidays.com
Cc: hrdasialink80@gmail.com
Subject: Application – Senior Operational Staff – (Your Name)